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Our Support agreement is similar to our service agreements cover the following:

1) Response times range from 2 hours to as much as 1 week.
2) Offsite/on-site backups, regular system restoration and disaster recovery..
3) System security maintenance, monitoring both internally/externally.
4) Regular maintenance service patch updates.

G-Technologies is predominately in the business of developing customized solutions for a number of industries in niche or vertical markets. It is this service that dictates the support we offer in conjunction with the standard SLA. For more details on this and any other questions you may have email our sales consultant on Avaliable Services (SLA)


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